★ I want to return and exchange them.

- Return.

If you want a return, within 7 days of receiving the product,
Please apply for the Q&A bulletin board on ZOEMELODY 's website.
(*In the case of Instagram DM or comments, it's hard to handle them when inquiring.)

Customer center reception ▶ Customer center courier return request ▶ Driver's visit product collection
▶ ZOEMELODY Arrival at the distribution center ▶ Return Recovery Product Inspection ▶ Refund


- Exchange.

If you want to exchange it, within 7 days of receiving the product,
Please apply for the Q&A bulletin board on ZOEMELODY 's website.
(*In the case of Instagram DM or comments, it's hard to handle them when inquiring.)

Customer center registration ▶ Customer center courier visit application ▶ Driver's visit product collection
▶ ZOEMELODY  Arrival at the distribution center ▶ Exchange recovery product inspection ▶ Exchange product shipping



★ Information on shipping charges when exchanging returns.

- When exchanging with a simple customer's change of mind: (Round trip) $50 (Shipping cost varies by country)

- If you return it with a simple change of heart, - $25 (Shipping cost varies by country) 
(In case of return/exchange according to the instructions, the shipping fee is enclosed in the box.)

- Card payments will be processed 3-5 business days after card cancellation.

- In the case of partial cancellation, we will inform you through the bulletin board.